Shipping within AUSTRALIA
Your parcel is in good hands.
Who better than AusPost to care for your delicate parcel. With the greatest service range in Australia, there is no corner untouched by them. They also send you a notification when your parcel is picked up so you can track it along its journey.
DELIVERY TIME:
All orders are sent at 11am Mondays, Wednesdays & Fridays. Orders placed after 10.30am will be sent with the next scheduled pick up.
For example if you placed an order Monday night your parcel will be sent with the next pick up which is on Wednesday.
Australia Post delivery time = 3 to 10 working days. Depending on your location.
Western Australia - 1-3 working days
Interstate (NSW, VIC, QLD, SA, NT, TAS) - 3 to 10 working days depending on location and Australia Posts work load/schedule. You can follow your parcels journey via the shipping/tracking details that are automaticaly sent via our website shipping system, these details are sent to the email you provided when you placed the order. Allow the full 10 working days before contacting us about your parcel.
Unfortunately we are unable to offer Express Post as Express post next day guarantee is not valid when sending from Perth to Interstate. In other words you will be paying extra for the same service.
SAFE DROPPING PARCELS:
All parcels are marked with Authority to leave. If you live in a unit or apartment block and prefer your parcel NOT be safe dropped at your door, please let us know by writing a note in the comments section at the checkout, it will be automatically registered in your label.
We will send the parcel with instructions so it is not left alone and you can organise collection at another time. Please note that you will need to deal direct with Aus Post and pick the parcel up yourself at your local Australia Post store.
SUPPLYING ADDRESS:
Please make sure your address details are correct. If incorrect details are supplied we are unable to guarantee delivery of your parcel. Re-delivery of parcels with incorrect address supplied will require additional postage to be paid.
TRACKING DETAILS:
To make sure you receive your parcel tracking number please ensure you provide your correct email address at checkout. Check your spam folder incse the tracking updates are sent there
Thanks for shopping with us. We love sharing our organic goodies with you.
Desert Shadow.
Shipping OVERSEAS
We currently offer Shipping to New Zealand through the website. If you live in another country and would like to purchse our products please email desertshadowcustomerservice@gmail.comand tell us what you would like to order and supply your full postage address so we can send a quote and organise a parcel especially for you.